Shipping policy
Thank you for shopping with us. We aim to process and deliver your orders as quickly and safely as possible.
Order Processing
Orders are generally processed and dispatched within 1–2 business days after the order is confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
Shipping & Delivery
We currently ship orders across India, subject to serviceability at the delivery address.
Once your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on your location and courier serviceability.
We have a special delivery timeline for two specific PIN codes in West Bengal. Orders placed for PIN codes 711102 and 711104 in West Bengal will be delivered within 24 hours of order placement.
Delivery timelines are estimates and may vary due to factors such as weather conditions, public holidays, high order volumes, remote locations, or other circumstances beyond our control.
Shipping Partner
We may use Shadowfax and other trusted logistics/courier partners to deliver your order.
Once your order has been shipped, you will receive the relevant tracking information so that you can follow your shipment.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms and conditions mentioned on our website or during checkout.
Tracking Your Order
After your order is dispatched, tracking details will be shared with you through the contact information provided at the time of purchase.
Please allow some time for the tracking information to become active after dispatch.
Delivery Attempts
Our courier partner may make multiple delivery attempts. Please ensure that the recipient is available at the provided delivery address and that the phone number provided during checkout is correct and reachable.
If an order cannot be delivered after the applicable delivery attempts, it may be returned to us.
Incorrect Address or Contact Information
Customers are responsible for providing accurate and complete delivery details, including the recipient's name, address, phone number, and PIN code.
If an order is returned because of an incorrect/incomplete address, incorrect contact information, or repeated unsuccessful delivery attempts, additional shipping charges may apply if we need to resend the order.
Delayed or Lost Shipments
While we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.
If your shipment appears to be significantly delayed or has not been delivered within the expected timeframe, please contact us with your order number so that we can investigate the shipment with our courier partner.
Damaged Packages
If your package appears to be damaged or tampered with upon delivery, please contact us as soon as possible and provide photographs/videos of the package and the product, along with your order details.
This will help us investigate the issue with the courier partner and determine the appropriate resolution.
Returned-to-Origin (RTO) Orders
If an order is returned to us because the recipient was unavailable, the address was incorrect/incomplete, the customer refused delivery, or delivery attempts were unsuccessful, the order may be treated as a Return to Origin (RTO).
If you would like us to resend an RTO order, additional shipping charges may apply.
Contact Us
For any questions regarding your shipment or delivery, please contact us at admin@bongoalankar.com or +918240626422.
Please include your order number whenever contacting us about an order so that we can assist you more quickly.